We're here to help you
If you have any questions, comments or need further information, we'd be happy to hear from you. Please contact us via the options listed below:
EnergyAustralia's postal address
GPO Box 4009
Sydney NSW 2001
Bill payments must be posted to:
Locked Bag W100, Sydney NSW 1291
EnergyAustralia head office
570 George Street
Sydney NSW 2000
Email EnergyAustralia
To email EnergyAustralia, please fill in one of the relevant online contact forms in the top table. Your enquiry can then be directed to the most appropriate customer service section.
EnergyAustralia's ABN
67 505 337 385
| TELEPHONE CONTACT NUMBERS | |
|---|---|
| Residential Enquiries | 13 15 02 |
| Residential Sales | 13 72 50 |
| Business Enquiries | 13 13 67 |
| Business Sales | 13 72 40 |
| EnergyAustralia Switchboard | 02 9269 4200 |
| ONLINE SERVICE & CONTACT FORMS |
|---|
| Account Enquiries |
| Change Account Contact Details |
| General Enquiries and Feedback |
| Feedback About this Website |
| Freedom of Information Form |
How to make a complaint
Our main goal is to ensure your satisfaction. We are committed to resolving any problems you have with our service. Please call our customer contact centre on 13 15 02. If you are not safisfied with the outcome, please refer to How to make a complaint (110KB).